September 3, 2009
All Steve Valdez wanted to do was cash a check from his wife during his work break. Bank of America insisted that Mr. Valdez provide a thumbprint to verify his identity, which he was unable to do because he was born with no arms. Despite the bank teller acknowledging this, and Mr. Valdez providing two forms of photo identification, the bank still refused to cash his check.
The bank eventually called Mr. Valdez to apologize.